WAHOA

Terms of service

Last updated: 2026-05-01

These terms govern your use of a WAHOA-hosted portal. They are between NWHOAPORTAL LLC ("NWHOAPORTAL"), which operates the WAHOA platform, and the homeowners association whose portal you access. Individual residents access the portal under terms set by their board.

What WAHOA is, and isn't

WAHOA is a software platform operated by NWHOAPORTAL LLC. We host portals, store documents, and manage user accounts as a service provider (processor) acting on your association's instructions; your association remains the controller of its resident data and is responsible for its own governance decisions. We are not a property management company, a law firm, or a fiduciary. We do not advise on HOA governance, dues collection, lien enforcement, or compliance with the Washington Uniform Common Interest Ownership Act (WUCIOA) or any other statute.

Your responsibilities

  • Keep your password and authenticator device secure. Notify the board immediately if compromised.
  • Use the portal only for purposes authorized by your board.
  • Don't upload illegal content or material that infringes third-party rights.

Board responsibilities

The board is responsible for the content uploaded to its portal, the accuracy of any minutes, financials, or notices it publishes, and for maintaining an accurate roster of resident accounts. WAHOA does not review uploaded content.

Service availability

We aim for high uptime but provide no guaranteed SLA at base pricing tiers. The platform is hosted on Cloudflare Workers and inherits Cloudflare's availability characteristics.

Limitation of liability

To the maximum extent permitted by law, NWHOAPORTAL's aggregate liability is limited to the amount your HOA paid to NWHOAPORTAL in the twelve months preceding the claim. We are not liable for consequential, incidental, or indirect damages.

Termination

Either party may terminate the service agreement on 30 days' written notice. On termination, the board may export its documents and audit log; after 30 days, all data for the terminated HOA is purged.

Changes

We may update these terms. Material changes will be communicated to the board's primary admin at least 30 days before they take effect.

Governing law

These terms are governed by the laws of the State of Washington, without regard to its conflict-of-laws rules. Any dispute arising under them is subject to the exclusive jurisdiction and venue of the state and federal courts located in Washington.

Contact

NWHOAPORTAL LLC · hello@wahoa.org